February 5, 2021 • EPE Related News
El Paso Local Utilities to resume normal billing practices
El Paso Local Utilities to resume normal billing practices
EL PASO, Texas (KFOX14/CBS4) — El Paso Water utility company announced Tuesday it will resume its normal bill collection processes.
Customers are urged to make payments on overdue bills to avoid disconnections, a news release stated.
The billing collection processes starts in February.
The utility company will continue to offer long- term payment plans to both residential and commercial customers.
Customers with overdue balances are being asked to contact the utility immediately to make payments to avoid service disconnections.
El Paso Water had suspended disconnections for nonpayment due to the coronavirus pandemic.
Nearly a year later, an estimated 20,000 customers are more than 60 days behind on their bills, stated the release.
With the help of CARES Act funding and partnerships with local non-profits, EPWater has helped more than 2,400 customers with emergency payment assistance toward overdue water bills.
With the return to normal bill collection processes, EPWater will be reaching out to more customers in the coming weeks either by phone, mail or door-hanger. Customers who have made a good faith effort to contact the utility about overdue balances and make payment arrangements will be at a low risk of disconnection while those customers who have had particularly high consumption and made no effort to make payments for many months are at higher risk of disconnection.
To make payment arrangements, or to find out about assistance programs with partner organizations, please call 915- 594-5500.
Customers should know that when utility employees make in-person visits to customers, they will always be in uniform, wearing masks and driving company-marked vehicles. They will never ask you to purchase a pre-paid debit card and will never demand payment in-person. If you have any concerns, please contact EPWater or the police department.
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